Terms and Conditions

Your use (accessing, browsing, buying, etc.) of superstarhippiechick.com, is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including U.S. export control regulations. If you do not agree to these terms, do not use this site.

superstarhippiechick.com is required by law to collect sales tax on all purchases made and shipped within the state of California at the rate of 9.5%, the current Los Angeles county sales tax rate.

Helpful Information:

Customer Information, Comments and Feedback
Superstar Hippiechick Ltd., does not rent, sell or otherwise forward your name to other companies. Please see our Privacy Policy for more information about your confidentiality. Comments or ideas transmitted to this site become the sole property of Superstar Hippiechick Ltd., and may be shared to expand or improve the functionality of the site or of our product offerings.

Pre-Orders
Please be aware that while all pre-orders will be fulfilled, date of fulfillment is subject to stock on hand. Pre-orders are on a first come, first-served basis. Superstar Hippiechick Ltd., cannot therefore guarantee shipping dates.

Payment and Shipping Information:

Paying with Paypal
We gladly payments through PayPal, or pre-payment by check.  We do not add any surcharges. Please see our Privacy Policy for more information about your credit card safety. If your shipping address is different from your billing address, Superstar Hippiechick Ltd., requires that this address be listed on your credit card account as an alternate address for shipping purposes only. You can contact your credit card company by calling the toll-free number on the back of your credit card. Superstar Hippiechick Ltd., requires the “ship to” address to match the “bill to” address or the alternate address of your credit card to protect our customers from credit card fraud.

Shipping:

U.S. Shipments
If your package is lost or damaged, please send us an e-mail at customerservice@www.superstarhippiechick.com or contact our Customer Service Center at 818-606-1769. (Please note: Unfortunately, Superstar Hippiechick Ltd., does not cover shipments made using your shipper identification account.)

International Shipments
We will gladly ship internationally, unless shipments are restricted by law. To determine eligibility for international shipping, please e-mail us or call 818-606-1769 between 9 a.m. and 4 p.m. Pacific Time, Monday through Friday. We will promptly send an e-mail to you to both confirm your order and provide your shipping charges. Please remember that all customs clearing, duties and taxes are not included in the freight calculation and are the responsibility of the customer. Superstar Hippiechick Ltd., guaranties for internationally shipped products may vary or be null and void. (NOTE: Shipments that are not retrieved from customs are not covered by our insurance.)

Shipping Details
We ship orders by US Postal Service, unless you specify otherwise in your order.  When we ship your order, we will email you a USPS confirmation number that you can track by going to The US Postal Service Tracking and Confirmation page.

Pricing:

Online pricing and availability:
Prices, specifications and availability of products are subject to change without notice. Internet orders generate an automatic confirmation and response e-mail. These automatic confirmations and response e-mails are subject to correction prior to delivery due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. Our internet pages are an invitation for you to make us an offer to buy the items described; our delivery constitutes our acceptance of your offer.

We will notify you of any corrections or changes and ask for your approval before we complete your order. We will not complete your order until we have your approval. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order. Published prices do not include shipping or sales tax if applicable.

Promotional Codes
Promotional codes are not valid with any other special offers.

Damages, Defects and Exchanges
If a shipment arrives with obvious damage, please refuse the shipment and contact Superstar Hippiechick Ltd., by telephone at 818-606-1769, or email us and we will send a replacement order within 24 -48 hours. To report hidden shipment damages or a defective product, please email us or contact us by telephone at 818-606-1769 to arrange for credit or exchange. 

We don’t make shipping mistakes very often, but if we ship you the wrong product, we’ll pay both the return shipping costs as well as the cost to send you the right product. We will issue you a RMA (Return Merchandise Authorization) for returning product. RMA numbers are valid for 10 days from date of issuance. We are unable to accept returns without an RMA number.

Guarantee:

We offer a 30 day money back guarantee on our botanicals and their accessories and our bath and body products. If for any reason you are not totally delighted with our products, just return them with within 30 days for full credit, refund, or exchange.

Please email us or contact us by telephone at 818-606-1769 to arrange for credit or exchange. The following conditions apply: Products must be returned in the same condition as you received them. Please repackage products carefully to prevent damage in transit. We are not liable for lost or damaged returns. Shipping charges are not refunded. Refunds on purchases made with a credit card will only be credited to the same card. Refunds or credits are issued after receipt and inspection of returned goods. Refunds or credits do not include original shipping charges. Shipping fees will not be refunded if shipment is refused at time of delivery. All returns must be shipped prepaid. Superstar Hippiechick Ltd., will refund shipping charges for defective/damaged merchandise only.

General
Prices and specifications are subject to change without notice and are valid only on the day the order is placed. Delivery dates are estimates only and are based on Superstar Hippiechick Ltd., inventory and normal shipping conditions (shipping conditions and actual ship dates may vary).

Links to Third Party Sites
The links to third party sites will let you leave Superstar Hippiechick Ltd.,’s site. The linked sites are not under the control of Superstar Hippiechick Ltd., and Superstar Hippiechick Ltd., is not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to such sites. Superstar Hippiechick Ltd., is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site by Superstar Hippiechick Ltd.,.

Revisions to these terms and conditions.
Superstar Hippiechick Ltd., may revise these terms and conditions at any time by updating Superstar Hippiechick Ltd.,’s site. All revisions to these terms and conditions are effective for transactions after the update. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.